Due to a BGP iossue on one of our BT centrals some users would have seen intermittent access this afternoon. This was resolved by resetting all sessions at approximately 4:30 this afternoon at ehich point we saw all sessions work fine. We are currently investigating why this happened and what can be done to prevent this happening again.
Our apologies for any problems caused.
One of our transit providers will be performing maintenance work in the early hours of 14/11/09. We have multiple providers conencted so we expect this work to have no real impact, however with all work of this nature there is a small risk that you may see some network disruption as the service is taken down for maintanance and again when the service is restored.
We will monitor this work and will be able to manually make changes should a larger issue occur
We have been notified by EDF Energy of engineering works in Huntingdon which will lead to a planned power shutdown between the hours of 8am and 4pm on Sunday 8th November. This will mean there is no mains power to our data centre during this time.
We have a generator of our own which should take the load through this time and has been tested on numerous occasions however as with anything there is a small risk of an issue. We will have engineers on site during the day and we will be monitoring very closely though the day for any issues.
This post will be updated should any further information beccome available or any issues occur
[update 9:30am Utility Power to Huntingdon has now been shutdown we are running on our generator which switched over fine. We expect utility power to return at approx 4pm]
[update 4:20pm Utility power is now restored to our Huntington Data Centre and all services appear to be working fine with no outage experienced]
There appears to be an issue with our main 0800 number and our support number 0845 330 0666. This is being investigated and should be fixed shortly.
In the mean time or ‘real’ number 01480 222940 is working fine should you need to call us
This has been resolved
We are aware of some issues on our network in Huntingdon that have occured during the day. We are investigating the root cause of these and we believe things are now more stable than they are however work is continuing to ensure the root cause is found and the problem cleared fully.
WThis issue has been resolved for some time. It was caused by packet loss on a third party link.
We will have engineers on site performing routine maintanance on our generator and UPS systems on 21st August 2009. This work should not be customer affecting in any way although with any work of this kind there is a small risk since engineers will be working close to live systems.
This work has been postponed until next week
We will be performing a planned upgrade to our ADSL Platform on Friday 29th Mary 2009. This will lead to a brief disconnect for users on our @dsl.merula and @dsl.wizards logins. This is planned too occur at about 9am. While we expect this ourage to be very brief (a few seconds) there is a small risk as with anything that this may take a little longer.
We are sorry for the timing of this but due to ensuring our suppliers are available to assist this is the only time this can be performed.
We are moving the switch that connects some ADSL to our network this evening. This is in preperation for some upgrades. This will cause a short outage. We anticipate this will be approxibately 7pm -8pm this evening with a 10-15 minute outage.
We will update this on completion
As part of our plan of improvements to the services we offer we are performing a range of upgrades to some of the shared servers here. The upgrades will take place over the next few days and *may* lead to a small period of downtime on some servers while live data is transferred.
We have tested all upgrades and do not anticipate any issues however if customers do see any issues please let us know via the normal support routes.
The above shared webserver will be available for a short while this evening to allow some essential upgrades. The sites will be moving to new hardware and we have tested most sites on the new server. The outage should not last more than an hour.
If there are any issues with sites after the upgrade please let us know via the normal support address.
UPDATE: This work is complete. If you are seeing any issues please contact support using your normal means